Shipping policy

Shipping Policy

Last updated: August 4, 2026

Thank you for shopping with Zora Botanica. We currently ship orders within the United States.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and U.S. federal holidays.

During product launches, sales events, or peak holiday periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates

For orders shipped within the contiguous United States:

Standard shipping is free on orders of $75 or more, after discounts and before taxes.
A flat shipping fee of $6.95 applies to orders under $75.

Shipping charges, when applicable, are displayed at checkout before payment.

Estimated Delivery Times

After an order has shipped, standard delivery generally takes:

Contiguous United States: 3–7 business days
Alaska and Hawaii: 5–10 business days

These timeframes are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing the tracking number. Please allow up to 48 hours for tracking information to update.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another appropriate carrier depending on the destination, package size, and service availability.

We are unable to guarantee a specific carrier unless confirmed with us before an order is placed.

Address Changes

Please review your shipping address carefully before completing your order.

To request an address change, contact us at zorabotanica@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Zora Botanica is not responsible for orders delivered to an incorrect address entered by the customer.

Lost, Delayed, or Stolen Packages

If tracking shows no movement for more than 7 business days, please contact us at zorabotanica@gmail.com. We will assist you in opening an inquiry with the shipping carrier.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location and with household members or neighbors.
Allow one additional business day, as carriers occasionally mark packages delivered early.
Contact the carrier using the tracking number.
Contact us if the package remains missing.

Packages confirmed as delivered to the address entered at checkout are not automatically eligible for a refund or replacement. We will review each case individually.

Damaged or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at zorabotanica@gmail.com.

Include:

Your order number
A description of the issue
Clear photos of the product
Photos of the shipping package and label, when applicable

We will review the claim and provide an appropriate resolution.

Multiple Shipments

Items from the same order may occasionally arrive in separate packages. If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees because an order is split.

Preorders and Backordered Items

If a product is marked as a preorder or backorder, its expected shipping timeframe will be displayed on the product page. Orders containing both in-stock and preorder items may ship together when all items become available unless otherwise stated.